Privacy Policy

1. Who this policy applies to

This Privacy Policy explains how PetCom: Pet Care (“PetCom”, “the app”, “we” or “us”) handles information when you use the PetCom mobile application.

By using PetCom, you acknowledge the practices described in this policy.

2. Information PetCom may process

Pet profile and care information

Information you enter about your pet may include details such as name, species, breed, sex, date of birth, colour, weight, microchip information, care notes, vaccination or treatment information, reminders and other pet-related records.

Photos and documents

If you choose to add a pet photograph or import information from a pet passport or other document, PetCom may access the camera or photo library only after you grant the relevant device permission.

Location

If you enable location-based features, PetCom may use approximate or precise device location to support features such as nearby pet services, maps, weather-related information and location-aware emergency or learning content.

Notifications

If you enable notifications, PetCom may schedule local notifications for reminders and other pet-care alerts. Notification permission is controlled through your device.

Device and technical information

PetCom and the operating system or third-party service providers used by the app may process limited technical information required to provide functionality, diagnose errors, secure the service, or complete app-store operations.

3. How PetCom uses information

• create and display pet profiles;
• store pet care, health and reminder information;
• display maps and nearby pet-service information;
• provide location-aware weather, learning or emergency information where enabled;
• import information from photographs or pet-passport images;
• schedule reminders and notifications;
• open external websites or mapping services when you request them;
• support purchases or subscriptions offered through the relevant app store;
• maintain app security, stability and functionality.

4. Pet passport scanning and OCR

PetCom may use on-device optical character recognition (OCR) to help extract text from a pet passport or document photograph. The extracted information is presented for review and correction before it is applied to a pet profile.

PetCom is designed so that OCR processing for this feature is performed on the device using installed text-recognition technology. A user should always review imported information for accuracy.

5. Location, maps and nearby services

PetCom may request location permission when you use location-dependent features. Location access is optional unless a specific feature requires it.

Nearby pet-service results may be obtained from online mapping or open geographic data services. PetCom may also open Google Maps or other external map services when you choose an external map/search action.

Those third-party services process information under their own privacy policies. PetCom does not control the privacy practices of third-party websites or apps opened outside PetCom.

6. Third-party services

Depending on the features you use and the platform on which PetCom is installed, the app may rely on third-party services or software components, which can include:

• Google Maps / Google Maps Flutter components for map display or external map actions;
• Google ML Kit text-recognition components for on-device OCR;
• OpenStreetMap / Overpass or similar open geographic services for nearby place data;
• weather or other network information services used by location-aware features;
• Google Play or Apple App Store services for app distribution and purchases;
• device services for notifications, secure storage, local authentication, sharing and file/photo selection.

Each third-party service may process information according to its own terms and privacy policy.

7. Local storage and device data

PetCom stores app information locally on the device so that pet profiles and related records can remain available between app sessions.

Information stored locally may remain on the device until you delete it through the app, clear the app’s storage using the operating system, or uninstall the app.

Device backup systems provided by Apple, Google or the device manufacturer may also affect how app data is backed up or restored, depending on your device settings.

8. Purchases and subscriptions

If PetCom offers paid features, subscriptions or other in-app purchases, payment transactions are processed by the relevant app store provider.

PetCom does not receive your complete payment-card number. The app may receive purchase-status information required to determine whether a feature or entitlement is active.

9. Data sharing

PetCom does not sell your personal information.

Information may be shared with third-party service providers only when necessary for a feature you choose to use, for app-store functionality, to comply with legal obligations, or to protect users, the app, or others from fraud, abuse or security threats.

10. Permissions

• location;
• camera and/or photos;
• notifications;
• biometric or local authentication, where used;
• internet/network access.

You can review or change most permissions at any time in your device settings. Disabling a permission may prevent the related PetCom feature from working.

11. Data retention and deletion

Locally stored pet and care information is generally retained until you remove it, reset the relevant app data, or uninstall PetCom.

Where a third-party service processes information, its own retention rules may apply.

If PetCom provides an account-based service in a future version, this Privacy Policy will be updated to explain account-data retention and account deletion procedures.

12. Children’s privacy

PetCom is a pet-care utility and is not designed to knowingly collect personal information from children for advertising or profiling purposes.

Parents or guardians should supervise a child’s use of the app where appropriate.

13. Security

We take reasonable measures intended to protect information handled by PetCom. However, no mobile device, local storage system, network transmission or online service can be guaranteed to be completely secure.

You are responsible for keeping your device secure and for controlling access to your device, app-store account and any backups.

14. International processing

Some third-party services used by PetCom may process information in countries other than the country where you live. Their own privacy notices describe the safeguards and legal bases they use for such processing.

15. Your choices and rights

Depending on where you live, you may have legal rights relating to your personal information. These may include rights to access, correct, delete, restrict or object to certain processing.

For information stored only on your device, you can generally manage that information directly through PetCom and your device settings.

For privacy questions or requests, contact us using the details below.

16. Changes to this Privacy Policy

We may update this Privacy Policy when PetCom features, technologies, legal requirements or data practices change.

The current version will be published at this page and the effective date at the top will be updated when appropriate.

17. Contact

For questions about this Privacy Policy or PetCom’s privacy practices, contact:

Leobella Technologies Ltd
PetCom Support
Email: amentes85@gmail.com