Leobella Technologies Ltd · PetCom: Pet Care

Delete your PetCom cloud account

You can request deletion even if you have uninstalled PetCom or no longer have access to the app.

In the app

Open Account & backup → PetCom cloud account → Delete cloud account and follow the confirmation steps. You may need to sign in again to confirm that the account is yours.

Without the app

Email office@leobellatechnologies.com with the subject PetCom cloud account deletion request. Please send the request from the email address used for your PetCom account, or state that address so we can verify account ownership. Do not include your password or pet health records. We may ask for further verification before deleting an account to prevent unauthorised requests.

Request account deletion by email

What is deleted

We delete the PetCom Firebase Authentication account and its associated cloud profile, owned pet records, care information and photos through the account-cleanup process, and remove its Business Shared Care access. Businesses may retain independently held care records where legally required. We will respond to email requests and complete verified requests within a reasonable period, subject to legal requirements.

Deleting the cloud account does not automatically remove local data already stored on a phone, exported backup files, copies in another provider or photos saved separately to your phone's album. You must remove those copies yourself. Limited security, fraud-prevention, backup or legal records may be retained where required or permitted by law or the service provider's terms.

For details, read the PetCom Privacy Policy.